Trash

WCA, CFPUD’s current trash contractor, sent several crews out on Sunday. However, they did not complete the entire area because they filled all of the trucks that they sent out. Consequently some areas had only the bins emptied (yard waste left behind), and some areas were not serviced at all. WCA informed us this morning that they will service our area tomorrow, but will only pickup household trash at the curb (no yard waste).

The PUD Board has taken emergency action to provide a “clean up the trash at the curb”” service this afternoon. Texas Pride Disposal will send out crews to service the areas that were not serviced yesterday. Texas Pride will be our contractor going forward after a contract is signed and a transition is completed. It usually takes months to make a transition, but they are responding on a few hours notice and have taken extraordinary action in order to help us with our current situation.

We thank Texas Pride Disposal and appreciate everyone’s patience

CFPUD

WCA, CFPUD’s contractor for trash service, informed us earlier this week that several of their drivers are on COVID-19 quarantine. They are implementing several temporary changes to our trash service. They were unable to provide service on Tuesday, and then postponed Friday’s service to Saturday. Late Thursday they postponed it again to Sunday. Their current plan is as follows:

1. Trash pickup for this week will be on Sunday, June 7 (no service this Friday or Saturday). This will be limited to curbside only (no backdoor service), and for only household trash and yard waste. There will be no recycle or bulk (large items) pickup.
2. WCA will resume a Tuesday and Friday schedule next week (June 9), but will be limited to curbside pickup for only household trash and yard waste. (No backdoor).
3. Recycle and bulk pickup and backdoor service are tentatively scheduled to resume in mid June.

Additional details, including the notice from WCA, can be found on the Cypress Forest PUD website: cyforestpud.com.

We are working closely with our current contractor to get through this situation, and are taking additional action to provide consistent quality service on an ongoing basis. The district’s contract for trash collection is up for renewal.  After reviewing several proposals, we are proceeding to award the new contract to Texas Pride Disposal. Pending final contract review and approval, the conversion should take place in late July. We appreciate everyone’s understanding and patience.

Regards,

Cypress Forest PUD

WCA, CFPUD’s contractor for trash service, informed us yesterday that several of their drivers are on COVID-19 quarantine. They have provided an update and are implementing several temporary changes to our trash service:

1. Trash pickup for this week will be on Saturday, June 6 (no service this Friday). This will be limited to curbside only (no backdoor service), and for only household trash and yard waste. There will be no recycle or bulk (large items) pickup.
2. WCA will resume a Tuesday and Friday schedule next week (June 9), but it will be limited to curbside pickup for only household trash and yard waste. (No backdoor).
3. Recycle and bulk pickup and backdoor service are tentatively scheduled to resume in mid June.

Additional details, including the notice from WCA, can be below this message.

We appreciate everyone’s understanding and patience.

Regards,

Cypress Forest PUD

WCA Notice (PDF)

WCA, CFPUD’s contractor for trash service, informed us this afternoon that several of their drivers are on COVID-19 quarantine. They will not be able to provide trash service today.

They indicate that they will provide full service on Friday June 5.

Regards,

Cypress Forest PUD

At WCA, our highest priority continues to be the health and well-being of our customers and staff during this Coronavirus epidemic. Our drivers and crew members will be returning to full duty by the end of this week and WCA plans to resume service, business as usual, Monday, April 20, 2020.

How Will This Affect Your Service?

WCA residential service will resume to business as usual effective Monday, April 20, 2020.

Recycle Services

• Effective Monday, April 20, 2020
• WCA is resuming recycle service for the greater Houston area.

Back Door Services

• Effective Monday, April 20, 2020
• WCA is resuming backdoor service for the greater Houston area.

We have taken the recommended health and safety precautions in response to the Coronavirus epidemic and will continue to do so. We will keep you informed of any future developments that affect your service.

We thank you for your partnership and for your patience while our crew members were in quarantine. Please take care and be Safe throughout the remainder of this Coronavirus epidemic.

Sincerely,
WCA/VF Waste Services Municipal Department

For more information regarding changes affecting your area, please visit our community dedicated page at: https://wcawaste.com/covid-19-houston

WCA, CFPUD’s contractor for trash service, has announced that their drivers and crews are coming off of COVID-19 quarantine. They will resume normal services next Monday, April 20.

Service this Friday (April 17) will still be curb-side only, and there will be no recycle pick-up this Friday. However, normal back-door and recycle services will resume April 20.

Regards,

Cypress Forest PUD

CFPUD received an alert from our contractor WCA on March 31. On March 30, WCA learned that one of their drivers had tested positive for the COVID-19 virus. The driver did not serve the CFPUD community – he was employed at a different yard. However for precautionary purposes, 4 other drivers plus helpers who have been in close contact with this driver have been quarantined. In their absence, remaining crew members will need to cover larger areas.

Consequently, WCA is making some temporary changes to their service starting April 3:

1. There will be no recycle pickup.
2. Back door service is suspended – all trash must be at the curb.
3. There are no changes or limits to yard and bulk waste.

For further information go to the CFPUD website https://www.cyforestpud.com/

Let us hope that WCA’s employees are healthy and can soon return to normal operations.

Regards,

Cypress Forest PUD

At WCA, our highest priority continues to be the health and well-being of our customers and staff during an evolving situation. Last night, we learned that one of our drivers has tested positive for the COVID-19 virus.  As a precaution, the helpers and other drivers who have been in close contact with this driver have been quarantined.

How Will This Affect Your Service?

WCA provides an essential service for the Houston Metroplex and our mission is to provide the best service possible to our communities. For now, our priority will shift to collect the putrescible waste first.  This is the material that begins to breakdown and decompose first in the Houston heat.

This means that residents need to separate their putrescible waste from their bulk waste to ensure proper and timely collection.  A two-bag maximum for bulk, per home, will be picked on your scheduled service day.  WCA/VF Waste Services will not be collecting carpet or construction materials as regular collection related to this event.

Recycle Services:

Effective Tuesday, March 31, 2020 – Until Further Notice

• We are suspending recycle service for the greater Houston area.

Please Note: Suspended services due to this event will not be made up or pushed to another service day.

WCA/VF Waste services made these decisions due to the severity of the conditions, and safety concerns to our community and the WCA family.  We thank you for your partnership and for your patience and continued trust in WCA/VF Waste Services.

Please take care and be safe throughout the remainder of this event.

Sincerely,

WCA/VF Waste Services Municipal Department

Please Note: If you have any questions please call or email customer service:

• Phone: 281-368-8397
• Email:  CSHouston@wcamerica.com

Effective March 17, 2020 – COVID-19 Important Communication

WCA IS OPEN FOR BUSINESS WITH SOME BACK OFFICE MODIFICATONS IN PLACE TO PROTECT OUR EMPLOYEES AND OUR CUSTOMERS.

WCA is closely following the recommendations of the CDC on social distance, travel bans, school closures, quarantines and event cancellations. As such, we’ve decided to modify our front office operations in order to protect employees and minimize the risk to spread COVID-19 to our customers.

WCA will take the following precautionary measures:

• Effective March 17, 2020 non-essential WCA employees will telecommute, or work from home to follow the CDC recommendation of social spacing
• Access to our offices will be restricted
• Payments will be accepted over the phone, online and by mail
• Regular trash, recycling, and disposal service will continue but you may see delays
• Limit person-to-person contact
• Essential operations will be at the office to monitor our hauling, landfills, and transfer stations duties for all of your waste needs.

Next steps for our customers:

• Monitor our Facebook and COVID-19 pages for updates
• Please, be kind to contain all waste within closed garbage bags
• Carry on with your landfill and transfer station needs on our site locations.

WCA will continue to serve your community as always. However, we want to make sure you are aware that our regular trash service will continue but you may see delays. We have developed business continuity plans that will remedy any foreseeable business challenges that may occur.

We appreciate the flexibility of our employees and the understanding of our customers during this unprecedented situation. We will provide updates as they come available, please check back to our website.

Stay safe,

WCA Management

WCA is currently experiencing difficulties with their operating systems and in some cases phone service. Normal collection service may be delayed and communication may be limited while they work to restore their normal operations. WCA appreciates your patience and will provide updates as they come available.