WCA, CFPUD’s contractor for trash service, informed us this afternoon that several of their drivers are on COVID-19 quarantine. They will not be able to provide trash service today.
They indicate that they will provide full service on Friday June 5.
Regards,
Cypress Forest PUD
At WCA, our highest priority continues to be the health and well-being of our customers and staff during this Coronavirus epidemic. Our drivers and crew members will be returning to full duty by the end of this week and WCA plans to resume service, business as usual, Monday, April 20, 2020.
WCA residential service will resume to business as usual effective Monday, April 20, 2020.
We have taken the recommended health and safety precautions in response to the Coronavirus epidemic and will continue to do so. We will keep you informed of any future developments that affect your service.
We thank you for your partnership and for your patience while our crew members were in quarantine. Please take care and be Safe throughout the remainder of this Coronavirus epidemic.
Sincerely,
WCA/VF Waste Services Municipal Department
For more information regarding changes affecting your area, please visit our community dedicated page at: https://wcawaste.com/covid-19-houston
WCA, CFPUD’s contractor for trash service, has announced that their drivers and crews are coming off of COVID-19 quarantine. They will resume normal services next Monday, April 20.
Service this Friday (April 17) will still be curb-side only, and there will be no recycle pick-up this Friday. However, normal back-door and recycle services will resume April 20.
Regards,
Cypress Forest PUD
CFPUD received an alert from our contractor WCA on March 31. On March 30, WCA learned that one of their drivers had tested positive for the COVID-19 virus. The driver did not serve the CFPUD community – he was employed at a different yard. However for precautionary purposes, 4 other drivers plus helpers who have been in close contact with this driver have been quarantined. In their absence, remaining crew members will need to cover larger areas.
Consequently, WCA is making some temporary changes to their service starting April 3:
For further information go to the CFPUD website https://www.cyforestpud.com/
Let us hope that WCA’s employees are healthy and can soon return to normal operations.
Regards,
Cypress Forest PUD
At WCA, our highest priority continues to be the health and well-being of our customers and staff during an evolving situation. Last night, we learned that one of our drivers has tested positive for the COVID-19 virus. As a precaution, the helpers and other drivers who have been in close contact with this driver have been quarantined.
WCA provides an essential service for the Houston Metroplex and our mission is to provide the best service possible to our communities. For now, our priority will shift to collect the putrescible waste first. This is the material that begins to breakdown and decompose first in the Houston heat.
This means that residents need to separate their putrescible waste from their bulk waste to ensure proper and timely collection. A two-bag maximum for bulk, per home, will be picked on your scheduled service day. WCA/VF Waste Services will not be collecting carpet or construction materials as regular collection related to this event.
Effective Tuesday, March 31, 2020 – Until Further Notice
Please Note: Suspended services due to this event will not be made up or pushed to another service day.
WCA/VF Waste services made these decisions due to the severity of the conditions, and safety concerns to our community and the WCA family. We thank you for your partnership and for your patience and continued trust in WCA/VF Waste Services.
Please take care and be safe throughout the remainder of this event.
Sincerely,
WCA/VF Waste Services Municipal Department
Please Note: If you have any questions please call or email customer service:
Effective March 17, 2020 – COVID-19 Important Communication
WCA IS OPEN FOR BUSINESS WITH SOME BACK OFFICE MODIFICATONS IN PLACE TO PROTECT OUR EMPLOYEES AND OUR CUSTOMERS.
WCA is closely following the recommendations of the CDC on social distance, travel bans, school closures, quarantines and event cancellations. As such, we’ve decided to modify our front office operations in order to protect employees and minimize the risk to spread COVID-19 to our customers.
WCA will take the following precautionary measures:
Next steps for our customers:
WCA will continue to serve your community as always. However, we want to make sure you are aware that our regular trash service will continue but you may see delays. We have developed business continuity plans that will remedy any foreseeable business challenges that may occur.
We appreciate the flexibility of our employees and the understanding of our customers during this unprecedented situation. We will provide updates as they come available, please check back to our website.
Stay safe,
WCA Management
WCA is currently experiencing difficulties with their operating systems and in some cases phone service. Normal collection service may be delayed and communication may be limited while they work to restore their normal operations. WCA appreciates your patience and will provide updates as they come available.